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Showing results 3 in 3 job(s) list

Senior Specialist, Store Support

  • Full time
  • N/A
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Shoppers Drug Mart
1 month ago

We are looking for a collaborative and technical hands-on support Senior Specialist with strong Application support experience, to work in an Agile team environment and be tasked with supporting solutions for next-generation modern apps primarily interacting with Store applications and connected ecosystems.

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Technical Analyst Co-op

  • Full time
  • N/A
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Shoppers Drug Mart
1 month ago

The Technical Analyst's primary responsibility will be to support the foundational data capabilities that drive all intelligence and insights work at SHN. This includes a dual-focus on developing and maintaining key data ingestion processes and pipelines as well as designing and building thoughtful data-driven outputs that support value-add insights to various business users. In general, The Analyst’s role is to ensure our data assets are made available to business users in a meaningful way.

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Loyalty Program Analyst Co-op

  • Full time
  • N/A
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Shoppers Drug Mart
1 month ago

The Co-op Analyst role is responsible for supporting the Vendor Loyalty Revenue Growth team to help grow engagement and utilization of the loyalty program and data portal among Consumer Packaged Goods (CPG) partners. This role emphasizes Business and Analytics; the ideal candidate is looking to make an impact within our team and has experience with end-to-end campaign management, creating data-driven PowerPoints, gathering insights from large data sets, identifying its implications to business processes, then creating actionable recommendations.

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Are you skilled at solving computer problems and enjoy interacting with people? Are you passionate about technology? If so, a career as a customer support analyst may be the perfect fit for you. Customer support analysts are responsible for answering computer-related questions and resolving technical issues. They work collaboratively with a team to assist users with software, hardware, and cloud technology problems.

Duties and Responsibilities of a Customer Support Analyst

The duties of a customer support analyst can vary depending on the evolving technology landscape. However, some common responsibilities include:

  • Assisting users in resolving computer issues through phone support or remote virtual sessions
  • Providing support for applications such as spreadsheets, graphics, and databases
  • Guiding users through possible solutions to their problems
  • Communicating software errors to programmers and suggesting improvements
  • Coordinating repairs for faulty computer products

Problem-Solving Techniques and Skills

Problem-solving is a significant aspect of this role, and customer support analysts employ various techniques to address issues. These methods include asking questions, collaborating with other experts, using their computer knowledge, attempting to reproduce errors on their systems, documenting problems and solutions, and conducting searches on knowledge bases and the internet for potential solutions.

Key Traits and Skills Required

Traits and skills necessary for success as a customer support analyst include:

  • Logical thinking ability
  • Strong communication skills
  • Effective problem-solving capabilities
  • Attention to detail
  • Proficiency in abstract logic
  • Patience
  • Customer service skills
  • Ability to work under pressure
  • Independence and teamwork skills

Enjoyment of technology, analyzing problems, and a structured approach to work are also important qualities for this profession, as precision and accuracy are essential.

Job Opportunities and Outlook

For those with a talent for troubleshooting computer issues and a passion for helping others with technological challenges, a career as a Customer Support Analyst offers both exciting opportunities and job security. With the ever-increasing reliance on technology in our society, the demand for their expertise is expected to remain strong.

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