Are you passionate about making people feel welcome and at home? If so, a career as a Guest Services Attendant may be the perfect fit for you. In this role, you will provide personal services for guests at various accommodations facilities.
As a Guest Services Attendant, your responsibilities may include greeting guests and escorting them to their rooms, transporting luggage either by hand or on a cart, and ensuring guests are comfortable and well-settled in their rooms. You will also be responsible for providing guests with information about emergency procedures and explaining how various amenities in the room, such as the television, internet, or telephone systems, work. Additionally, you may be asked to promote hotel services and facilities, answer questions about local entertainment and dining options, and assist with tasks such as delivering messages or running errands.
Working as a Guest Services Attendant requires a pleasant and outgoing personality, tact and courtesy in dealing with guests, and a neat and professional appearance. Good English speaking skills and physical fitness are also important for this role. Guest Services Attendants typically work shifts that may include weekends and holidays. In winter months, you may spend time outside assisting guests with their luggage. The ability to lift up to 20 kilograms is required.
If you're interested in pursuing a career as a Guest Services Attendant, there are various certifications and training programs available, although they are not regulated. The average salary for this position is around $19.25 per hour. The demand for Guest Services Attendants is approximately less than 1500 per province annually.
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