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Do you have excellent organization and attention to detail? Are you interested in ensuring the smooth operation of a medical office? If so, a career as a medical office assistant may be a great fit for you. In this role, you would provide support to doctors and other healthcare professionals by performing various administrative tasks. These include scheduling appointments, handling paperwork, billing, data entry, and taking phone calls. As a medical office assistant, you may also assist with minor medical duties like taking vital signs.

The Role of Medical Office Assistants

Medical office assistants play a crucial role in keeping healthcare practices running smoothly. Their responsibilities can vary depending on the specific healthcare setting. In general, they are responsible for answering phone calls, scheduling appointments, greeting patients, and taking messages. They also use computer software to book appointments, prepare reports and invoices, transcribe notes, complete insurance forms, and process payments. Additionally, medical office assistants help maintain records, operate office equipment, keep examination areas clean and stocked, and perform other administrative functions as needed.

Working Environment and Skills Required

Medical office assistants typically work in healthcare settings and may have standard office hours, although some evening and weekend work may be required. It's important to note that there may be exposure to contagious diseases in hospitals and doctors' offices. The traits and skills that are essential for a successful medical office assistant include discretion, strong communication and organizational skills, attention to detail, and interpersonal skills to establish rapport with patients. Conflict-resolution skills are also important to handle difficult situations. It's crucial to be able to multitask and work accurately under pressure. A mature attitude towards the human body, wellness, and disease processes is important as well. Medical office assistants should be comfortable working independently or as part of a team.

Education, Salary, and Demand

If you're interested in pursuing a career as a medical office assistant, it's worth noting that this profession requires a one-year post-secondary education. The average salary for this position is $27.25 per hour. Certifications are not regulated, and the approximate demand for medical office assistants is 7,600 per province per year.

Job Classification and Opportunities

In terms of job classification, medical office assistants fall into various National Occupational Classification (NOC) codes, including 2006 NOC: Medical Secretaries (1243), 2006 NOC-S: Medical Secretaries (B213), 2011 NOC: Medical administrative assistants (1243), 2016 NOC: Medical administrative assistants (1243), and 2021 NOC: Medical administrative assistants (13112).

Overall, a career as a medical office assistant offers an opportunity to contribute to the smooth operation of a healthcare practice while providing vital support to patients and healthcare professionals.