Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At No Frills, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like you.
Job Responsibility:
Support the Franchise Owner in the delivery of consistent and high quality customer service
Perform customer service and cashier functions
Manage all direct reports
Oversee the efficient running of the cash office (i.e. pick ups, deposits, cash losses etc)
Analyze reports to identify problems and determine appropriate solutions as needed (productivity reports, override reports, journal logs and cash tray discrepancies)
Ensure price integrity by assisting in time file data management, price changes and scan log procedures
Perform store administration functions (i.e. weekly accounting, invoice payment & reconciliation, bank statements and GL inquires)
Process payroll to ensure employees are paid accurately and on-time
Maintain and manage benefit and pension administration
Manage potential loss through buggy management, test orders, refund/override minimization etc.
Coordinate cashier activities on a daily basis; act as a resource for cashiers; refer complex issues to management; provide input into the performance management process
Any other duties that may be required to ensure courteous friendly service, competitively priced products and a store that meets and maintains the hygiene standards specified
Experience Requirements:
Open availability and flexibility to work days, nights, weekends, and holidays according to the needs of the business
Demonstrated commitment to superior customer service
Strong technical knowledge of all front end operations
1 to 3 years of progressive management experience, grocery retail preferred.
Problem solving skills including responding to customer complaints and inquires
Issue management skills (time management; interpersonal skills; conflict management; information gathering skills; problem solving; team building skills to develop collaborative working relationships)
Strong communication skills including verbal, written and active listening