Department Manager - Franchise’s

• Support the Franchise Owner in the delivery of consistent and high quality customer service
• Perform customer service and cashier functions
• Manage all direct reports
• Oversee the efficient running of the cash office (i.e. pick ups, deposits, cash losses etc)
• Analyze reports to identify problems and determine appropriate solutions as needed (productivity reports, override reports, journal logs and cash tray discrepancies)
• Ensure price integrity by assisting in time file data management, price changes and scan log procedures
• Perform store administration functions (i.e. weekly accounting, invoice payment & reconciliation, bank statements and GL inquires)
• Process payroll to ensure employees are paid accurately and on-time
• Maintain and manage benefit and pension administration
• Manage potential loss through buggy management, test orders, refund/override minimization etc.
• Coordinate cashier activities on a daily basis; act as a resource for cashiers; refer complex issues to management; provide input into the performance management process
• Any other duties that may be required to ensure courteous friendly service, competitively priced products and a store that meets and maintains the hygiene standards specified

1 to 3 years of progressive management experience, grocery retail preferred.