Senior Manager – Loyalty Portfolio Management
Shoppers Drug Mart
Location: Toronto, ON
Category: Operations Manager
Job Type: Full-time
Salary: $0K-$0K/mo
Job Description:
The Loyalty Portfolio Management group is responsible for developing and operating the loyalty program experience for the millions of Loblaws/Shoppers customers that use our products on a daily basis. As part of the team, you’ll be instrumental in defining, implementing, and operating our program(s) and to deliver on the vision to make the everyday simpler and better for our users. We’re an agile team of doers with a bias for design thinking principles, speed over perfection and data driven decision making.Job Responsibility:
- Driving PCO awareness, comprehension, and engagement through enterprise channels
- Translating key loyalty acquisition and engagement objectives into divisional activities
- Working collaboratively with cross-functional teams to drive program KPIs through integration in enterprise channels (in-store, promotions, digital)
- Delivering on program objectives through leading, planning, and executing enterprise campaigns
- Defining the strategy and key objectives for the campaigns based on program goals, overall priorities, and learnings from past campaigns
- Gaining cross-functional alignment across all leadership levels on the defined strategy and plan
- Collaborating with all cross-functional teams to translate overall strategy to tracked deliverables and milestones
- Leading campaign execution as the primary point of contact for internal teams
- Managing the post campaign analytics process by working with key stakeholders to develop a cross-functional post-report to measure success and identify key learnings and insights
- Collaborating with enterprise stakeholders to identify integration opportunities
- Identifying areas of integration across PCO channels for retail divisions and lines of businesses
- Preparing recommendations on new PCO opportunities to drive enterprise convergence
- Measuring success of integration to optimize channel strategy
Experience Requirements:
5-7 years of experience in strategy and/or product management within loyalty, retail, CPG, or financial institution company
Strong cross functional management and problem-solving skills to drive towards data driven decisions
Ability to manage conflicting priorities and experience as a product manager with several parallel development streams
Self-starter, ability to work both independently and collaboratively in a fast-paced work environment
Shows strong initiative as a thinker, taking independent actions and calculated risks
Proven leadership, storytelling, and presentation skills
Passionate about loyalty with customer-centric ideas
Job Summary:
Job Posted: 11 September, 2024
Expiration: 26 October, 2024
Salary: $0.00-$0.00
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