Director of Operations, Optical
Shoppers Drug Mart
Location: Brampton, ON
Category: Operations Manager
Job Type: Full-time
Salary: $0K-$0K/mo
Job Description:
We are seeking an innovative, hardworking, and collaborative leader to join our Theodore & Pringle Optical Team as the Director of Operations!Job Responsibility:
- Lead and Inspire: Guide and motivate a team of Senior Managers and Optical professionals to exceed goals and deliver a consistent, world-class customer experience across all sites.
- Develop and Drive Sales Culture: Foster a customer-focused sales environment across stores through regular visits, coaching, training, and role modeling.
- Colleague Training/Development/Retention: Responsible for overseeing all training and development initiatives for new hires, ensuring effective onboarding and continuous improvement.
- P&L Accountability: Oversee financial performance, including sales, margin, shrink, and labor for all districts, with regular reporting and scorecarding against key metrics.
- Execute Strategic Programs: Collaborate with Category teams to drive execution of standards and key initiatives across the business.
- HR Collaboration: Partner with Human Resources on recruitment, employee relations, performance management, and payroll.
- Customer Service Excellence: Set high standards for customer service and proactively address any customer concerns.
- Store Development: Work with Real Estate and Store Operations teams on renovations and new store development.
- Compliance and Regulations: Ensure adherence to all Provincial and Federal regulations, including networking, compliance and competition laws.
- Partnership Development: Build and maintain strong relationships with District Managers, Store Managers, and ASMs to ensure seamless operations.
- Professional Services Collaboration: Work closely with the Professional Services team to develop and execute strategies for our Optometrist program.
- Champion Inclusivity: Promote an inclusive work environment, emphasizing awareness, ongoing dialogue, and education.
- Market Intelligence: Monitor the competitive landscape to maintain in-depth knowledge of new market entrants and collaborate with Operations and Merchandising Teams on strategic responses.
Experience Requirements:
- Educational Background: Post-secondary education required.
- Experience: 7+ years of retail management experience, with a strong track record of successfully operating and scaling a business.
- Financial Acumen: Strong understanding of managing P&Ls at a site-specific level.
- Leadership: Proven ability to lead through ambiguity and complexity, providing clear direction in a fast-paced, competitive environment.
- Sales Expertise: Demonstrated success in coaching and influencing teams to achieve sales targets and foster a sales-driven culture.
- Customer Focus: A passion for maintaining customer satisfaction at the core of all communications, striving to create positive experiences and build long-term relationships.
Job Summary:
Job Posted: 05 September, 2024
Expiration: 20 October, 2024
Salary: $0.00-$0.00
View All Jobs In This Company
Apply Now
Send your resume at myview.wd3.myworkdayjobs.com