Shoppers Drug Mart
Location: Toronto, ON
Category: Customer Support Analyst
Job Type: Full-time
Salary: $0K-$0K/mo
Support the Vendor Loyalty Revenue Growth team through the development of targeted loyalty offers on the PC Optimum app.
Develop a deep understanding of end-to-end loyalty processes and system related business logic.
Monitor offer performance, identify issues, then develop and implement solutions.
Conduct ad-hoc analysis on vendor performance, offer utilization, and vendor engagement.
Build dashboards and reporting to easily share results with the Vendor Loyalty team and advise on improvements.
Conduct weekly reconciliations and remediation ensuring accurate offer reporting.
Work with category, marketing, media, legal, operations to plan vendor promotions, manage timelines, and advise of any key updates.
Currently working towards a University Degree in Business, Operations, Business Analytics, or Business Management.
Proven analytics skills: conceptualizing, analyzing, deriving insights from large data sets, and designing an execution plan to derive results from insights.
Proficient experience with Microsoft Excel.
Can create visually engaging slides in PowerPoint.
Able to communicate effectively to internal and external stakeholders in writing and in person.
Experience working with CPGs or with Retailers.
Experience with VBA.
Support the Vendor Loyalty Revenue Growth team.
Develop understanding of end-to-end loyalty processes and business logic.
Monitor offer performance and implement solutions.
Analyze vendor performance, offer utilization, and engagement.
Build dashboards and reporting.
Conduct reconciliations and remediation for accurate reporting.
Plan vendor promotions and manage timelines.
Comprehensive training and career progression.
Flexible working arrangements.
Competitive benefits package.